Contact & Customer Care
Chloéa Paris
Operated by Massey Enterprise LLC
📍 Business Address
Massey Enterprise LLC
7802 Anny Dr, District Heights, Maryland, 20747, United States
📧 Email Support
masseyentllc@gmail.com
🕒 Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed
We aim to respond to all inquiries within 24–48 business hours.
TERMS & CONDITIONS
By accessing and using the Chloéa Paris website, you agree to the following terms:
General Use
All content, images, and materials on this website are the property of Chloéa Paris and may not be used or reproduced without permission.
Product Representation
We strive to display product colors and details as accurately as possible. However, slight variations may occur due to lighting, screen settings, or manufacturing updates.
Order Acceptance
We reserve the right to refuse or cancel any order at our discretion, including suspected fraudulent transactions.
Pricing & Availability
Prices are subject to change without notice. Product availability is not guaranteed.
Limitation of Liability
Chloéa Paris is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
REFUND POLICY
All Sales Are Final
At Chloéa Paris, all purchases are final sale. We do not offer returns, exchanges, or refunds once an order has been placed.
Damaged or Defective Items
If your item arrives damaged or defective, you must:
Contact us within 48 hours of delivery
Provide clear photo proof of the damage
Email: masseyentllc@gmail.com
Once verified, we will offer a replacement at no additional cost.
Incorrect Shipping Information
Customers are responsible for entering accurate shipping details. We are not responsible for orders shipped to incorrectly provided addresses.
SHIPPING POLICY
Processing Time
All orders are processed within 2–4 business days.
Shipping Time
Estimated delivery time is 7–15 business days depending on your location.
Tracking
Once your order has been shipped, you will receive a tracking number via email.
Delays
Shipping times may be affected by factors outside our control, including customs, carrier delays, or high order volume.
Lost or Stolen Packages
Chloéa Paris is not responsible for lost or stolen packages marked as delivered. Please contact the carrier directly for assistance.
PAYMENT & SECURITY
All transactions are processed securely. We accept major credit and debit cards. Your payment information is encrypted and protected.
CONTACT US
For any questions regarding your order, policies, or general inquiries: