Contact information

Contact Policy — Chloéa Paris

At Chloéa Paris, we value clear communication and thoughtful support. Our client care team is here to assist you with inquiries related to your order, products, and general brand information.

How to Contact Us

For all inquiries, please reach out to us via email:

Email: chloeaparis.co@gmail.com

To ensure the fastest response, please include:

  • Your full name

  • Order number (if applicable)

  • A clear description of your inquiry

Customer Support Hours

Our support team operates during the following hours:

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday & Sunday: Closed

Please allow 24–48 business hours for a response. During peak periods or promotional events, response times may be slightly extended.

Order-Related Inquiries

For questions regarding:

  • Order status

  • Shipping & delivery

  • Returns or exchanges

  • Product details

Please reference your order number in your message to help us assist you efficiently.

Non-Order Inquiries

For press, collaborations, or business-related inquiries, please contact us at:

Email: partnerships@chloeaparis.com

Important Notes

  • We do not offer customer support via social media direct messages.

  • Duplicate inquiries may result in delayed responses.

  • Abusive or inappropriate communication will not be tolerated and may result in refusal of service.