Refund policy

At Chloéa Paris, each item is curated and fulfilled with care to meet our quality and brand standards. For this reason, all sales are final.

No Returns or Refunds

  • We do not accept returns or issue refunds once an order has been delivered.

  • This policy applies to all products, including handbags, accessories, and limited collections.

  • Returns based on change of mind, dissatisfaction with color, size, or personal preference are not accepted.

Order Accuracy

We strongly encourage customers to review all product details, images, sizing information, and policies carefully before placing an order. If you have questions prior to purchase, our support team is happy to assist.

Exceptions — Damaged or Incorrect Items

While we do not offer returns or refunds, we will review claims for:

  • Items that arrive damaged, or

  • Items that are incorrect from what was ordered

To submit a claim:

  • Contact us within 48 hours of delivery

  • Include your order number

  • Provide clear photos of the item and original packaging

Approved claims may be resolved through a replacement or store credit, at Chloéa Paris’ discretion. Refunds are not issued.

Final Sale Acknowledgment

By completing a purchase with Chloéa Paris, you acknowledge and agree to this No Return & No Refund Policy.